15 Appcues Alternatives That Are Equally Good!

Looking for Appcues alternatives? Take your customer onboarding process to the next level with these Appcues alternatives.

Customer onboarding, if done right, can lead to a lower churn rate, higher customer retention, better user experience, decreased customer support costs, and increased revenue for your business. The good news is onboarding tools like Appcues makes sure that you do just that. 

Appcues is a solid user onboarding tool as it makes it easy to deliver exceptional user experiences at scale and unify your organization around your product. With Appcues, you can gather actionable insights to optimize your user experience by collecting NPS scores, qualitative product feedback, and user-declared data to inform product decisions and further optimize your product experience. 

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However, it doesn’t mean that it is the ONLY user onboarding software out there with great features. 

Maybe Appccues’s interface is leaving too big of a mark on your wallet or maybe you’re just looking for something new! 

Whatever your intentions are for looking for an Appcues alternative, we have got you covered!

List of Best Appcues Alternatives:

We have curated a list of some of the Appcues alternatives out there so that you don’t have to scour the internet looking for one. Do let us know if you liked the list or if we missed out on your favorite customer onboarding software by tweeting us @elink_io

Without further ado, let’s dive in…

1. Pendo.io

Pendo- Appcues Alternative

The first one on our list Pendo.io. Pendo.io has got everything your business needs to drive customer behavior and help your team understand product usage. Businesses use Pendo.io to track app usage data, tracking NPS, creating in-app engagement, walkthroughs and targeted messaging to improve onboarding and new feature adoption.

It also has a survey feature to capture how users feel about your product experience and help the product team in making future decisions. Once you have got key customer data, Pendo.io helps product teams to set, track, and communicate roadmap priorities.

Key Features

  • Adoption Funnels & Journeys
  • Feature Adoption Analytics
  • Mobile App Personalization

Pricing: Available upon request

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2. Nickelled

Nickelled - Appcues alternatives

Nickelled onboarding process is interactive, self-paced, completely immersive and yet still as easy to play as a video. Nickelled doesn’t require you to get your hands dirty with code, neither does it involve plugin installation as Nickelled guided tours are delivered from the cloud. Businesses can get instant insight into how customers are using their guided tours, with views, completion and satisfaction scores for every recording.

Key Features:

  • Brilliant UI
  • Interactive experience
  • No code changes, no plugin installation.

Pricing: Available upon request

chameleon - Appcues alternatives

3. Chameleon

Chameleon is another Appcues alternative that provides you with a ton of awesome features to successfully onboard users and facilitate new feature adoption. A standout feature of Chameleon is its styling.

Businesses get full control over in-product UX, making guidance look 100% native. Use your own fonts, format it with markdown, personalize with user variables, and add emojis to make your content come alive. Another great feature is “Launchers”, which are in-product widgets that showcase feature tours and enable self-serve learning. 

Key Features:

  • User Checklists
  • A/B Testing
  • Highly customizable UX

Pricing: Based on app’sMonthly Active Users

4. Userpilot

Userpilot- Appcues alternative

A code-free installation tool, Userpilot is a worthy Appcues alternative. The best part of Userpilot is its highly customized walkthroughs that blend perfectly with your product UI. Userpilot does a great job in customizing the in-app messages according to the segment, the buyer’s journey, or even mouse clicks made by the visitor. You can create different UI elements like tooltips, hotspots, modals, slideouts, checklists, and many more for a smoother customer onboarding experience. 

Key Features:

  • Powerful Chrome extension
  • Behavior-based user onboarding
  • Fully customizable UI

Pricing: Plans start at $149/month

5. UserIQ

Useriq - Appcues alternative

UserIQ has great customer analytics systems that allow you to identify power users and at-risk accounts to prevent churn and proactively facilitate success. You can view your entire customer base in visual data sets that show activity, product usage trends, and engagement details with both web and mobile analytics.

It also lets you create different NPS surveys, customer feedback pools, or even email re-engagement campaigns. If you are more inclined towards using customer analytics to understand customer behavior on your website, UserIQ is the one you should try out. 

Key Features:

  • Customer Sentiment
  • Intelligence data on customer adoption
  • Drive User Adoption

Pricing: Free to custom plan

6. Tour My App

Tourmyapp - Appcues alternative

A simple and straightforward Appcues alternative, Tour My App helps improve user engagement and facilitates smooth onboarding by providing them with guided tours and walkthroughs.

You can highlight features in your app, show a demo, and create in-app messages for new website visitors, no coding required. You also have complete control over how your tours and messaging looks like as you can customize everything- from the color scheme to the position of the message box.

Key Features:

  • Easy to use
  • Customizable
  • Easy to maintain

Pricing: Plans start at $24/month

7. WhatFix

Whatfix - appcues alternative

Whatfix works via a browser extension, meaning that it’s always accessible from the cloud, with no setup or coding required. Like other Appcues alternatives, Whatfix provides real-time in-app messages to help solve customer queries and guide them in successfully learning about your product.

Whatfix automatically creates customer segments for personalization and helps you better target the needs of your customers. The self-help widget facilitates self-serving, helping customers to get answers to their queries through interactive walkthroughs.

Key Features:

  • Useful widgets
  • Precise Targeting
  • Condition-Based walkthroughs

Pricing: Available on request.

8. Toonimo

Toonimo - appcues alternative

Next up on our list of awesome Appcues alternatives is Toonimo. Apart from the typical Appcues features, Toonimo has one feature that none of the other customer onboarding tools on this list has- a real human voice guidance for customer onboarding!

Whenever a user comes to your website, they are greeted with voice-enabled walkthroughs that help them understand the product along with great visual cues and rich-media effects. Toonimo has a live demo of their voice assistant on their website which is worth checking out!

Apart from that, you have access to a comprehensive analytics dashboard with detailed performance reports, built-in A/B testing, and the ability to easily update digital walkthroughs.

Key Features:

  • Voice-enabled walkthroughs
  • On-page annotations
  • Easy to use interface

Pricing: Available on request

9. Inline Manual

Inline manual - appcues alternative

Trusted by 500+ enterprises including UNICEF, Freshdesk, and Snapchat, Inline Manual has proved to be a great customer onboarding software. Inline Manual’s customer onboarding platform lets you create tooltips, support articles, interactive walkthroughs, and much more right in your app- no coding required. Multilingual support means that you can create your content- guides, walkthroughs, in-app messages, etc. in multiple languages to cater to a broader audience. 

Key Features:

  • Multilingual Support
  • Employee training guides
  • Hotspots to draw user attention

Pricing: Free, Plans start at $28

10. Walkme

Walkme - appcues alternative

Another Appcues alternative, WalkMe lets you add interactive on-screen tutorials to your website or app, providing users a guided walkthrough on how to use your product or service.

You can promote new services to existing customers, increase retention rates, reduce drop-offs, encourage customer engagement, and improve the potential for upselling and cross-selling. Trusted by companies like Cisco and Microsoft, Walkme is a brilliant customer onboarding platform, backed by leading industry tycoons!

Key Features:

  • Comprehensive analytics
  • Employee onboarding programs
  • Digital transformation solutions

Pricing: Free to custom plan

11. Gaininsight PX

Gainsight - appcues alternative

Get an in-depth analysis of how your customers are interacting with your product with GainInsight. Custom built for SaaS products, Gainsight’s helps you to track every step of your user’s journey and learn how they’re interacting with your product.

This provides your product team with key insights as to which features are getting used the most and which are being ignored by the users. Personalized in-app and email engagements help drive users to “aha” product moments and reduce churn rate significantly. 

Key Features:

  • Feedback module.
  • Cohorts of retention metrics
  • Follow-up emails

Pricing: Free to custom plan.

12. Evergage

Evergage- appcues alternative

Evergage claims to deliver a more relevant customer experience by making use of machine learning and helping prospects “at the moment”. 

Using Evergage, marketers can make use of account-based marketing (ABM) and persona-based marketing to deliver personalized messages to each customer depending on their past usage. Subsequently, you can make use of features like A/B testing, predictive analysis, and data integration across multiple platforms. 

Key Features:

  • Targeted messaging
  • E-commerce optimization
  • Account-based marketing

Pricing: Available on request

13. Userlane

Userlane- appcues alternative

The last one on our list is Userlane. This easy to use Appcues alternative takes less than 5 minutes to set up and has all the features a decent customer onboarding software should possess- interactive walkthroughs, in-app engagement, and detailed analytics to help you understand user behavior.

Userlane also supports employee training as it brings employees up to speed with any software and drives digital transformation by increasing the adoption rate and reducing resilience to change.

Key Features:

  • Employee training modules
  • Interactive
  • Easy to setup

Pricing: Available on request

14. Stonly

Stonly- appcues alternative

A recently launched Appcues alternative, Stonly wants to reduce customer support costs by providing customers guided walkthroughs and in-app messages and solve their queries.

Stonly is not only limited to customer onboarding though. You can also create an internal knowledge base for effective employee onboarding and help them get up-to-speed with your company processes and product features. 

Key Features:

  • Easy to setup
  • Employee onboarding
  • Publicly shared tutorials

Pricing: Free, paid plan starts at $30/month.

15. Userguiding

Userguiding- appcues alternative

The last one on our list for the best Apcues alternatives is Userguiding. Claiming to be the easiest user onboarding tool, Userguiding is a non-technical-friendly tool with easy to set up processes and features.

Userguiding provides real-time & interactive customer support, design beautiful onboarding processes, and customer reactions and feedback to your product- all from one dashboard. You can also create segments to provide more personalized messages to your prospects. 

Key Features:

  • Hotspots
  • Goal tracking
  • NPS surveys

Pricing: Plan starts at $99/month.

Final Words…

And there you have it folks- some of the best Appcues alternatives out there. Each and every customer onboarding tool on this list has its unique selling point and is great at what they do.

We hope this list helps you find the perfect customer onboarding tool that meets your needs and budget! Do let us know how your experience was with these tools or if we missed out on your favorite customer onboarding software. Catch you later!

Further reads :

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The 2020 Guide to the Top 10 Customer Onboarding Software Platforms

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